Romasel

Results-driven BPO Specialist and Virtual Assistant with over 6 years of experience across sales, customer support, lead generation, and administrative services. Proven track record of handling high-volume accounts across Voice, Live Chat, and Email channels for major international brands.

Core Services & Specialties:

Sales & Lead Generation: Cold calling, outbound outreach, B2B/B2C prospecting, appointment setting, and consultative upselling.

Customer Support: Inbound/outbound voice support, real-time live chat resolution, email ticketing, and handling customer escalations.

Administrative & Technical: Executive calendar management, CRM maintenance, data entry, client correspondence, and basic website redesign updates.

Industry Experience: Financial Services (Payroll & Taxes), Telecommunications, E-Commerce Tech Hardware (HP), and Healthcare (HIPAA compliant).

Dedicated to helping clients streamline operations, convert leads, and deliver high customer satisfaction. Available for both short-term projects and long-term remote roles.