Godfrey
I.T. Help Desk
- Orders
- 0 completed
- Location
- Metro Manila, Philippines
- Languages
- English
- Member since
- Sep 2026
Skills
About
Proficiency with remote access tools (Bomgar, Tanium, Chrome Remote Desktop, RDP)
Screen-sharing troubleshooting and session security best practices
Guiding non-technical users verbally through fixes without hands-on access
Diagnosing hardware issues remotely (distinguishing hardware vs. software faults)
Platform/Cloud Support
Microsoft 365 /Azure administration
Cloud storage sync issues (OneDrive, Google drive
Basic server troubleshooting for small offices
Soft Skills & Process
Ticketing system management (Zendesk, Freshdesk, ServiceNow)
Clear technical communication for non-technical clients
Triage and escalation
Documentation of fixes and knowledge-base contributions
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