Betty

I’m a BPO Operations Professional with 14+ years of experience supporting U.S.-based clients across technical support, customer service, order operations, data validation, and issue resolution.

I spent 12+ years with Accenture, progressing from technical support into B2B operational support for Verizon Business. My experience includes managing and validating operational data, investigating discrepancies, coordinating issue resolution, tracking orders and migration-related activities, working with internal and client-facing teams, and supporting SLA-driven processes.

I’m detail-oriented, process-focused, and comfortable working with spreadsheets, business systems, and structured workflows. I’m particularly strong at investigating issues, identifying inconsistencies, following processes accurately, and coordinating with stakeholders to move work toward resolution.

I’m currently exploring remote opportunities where I can apply my operations, customer support, data, and problem-solving experience while continuing to learn new tools and processes.